Podiatric Medical Assistant's Program

Friday, January 27, 2017

8:00am - 8:30am  ASPMA Welcome and Overview 
8:30am - 9:30am The Importance of Podiatric Dermatology and the Dermatological Exam
  Michael Hausler
  This presentation will highlight various dermatological condition as they may manifest in the skin of the lower extremity. Assistants will learn how their role during podiatric dermatological exams can help to improve patient outcomes. Upon completion of this session, attendees will better understand the significance of the biopsy procedure as a powerful diagnostic tool.
9:30am - 10:00am The Assistant's Guide to Bunion Surgery
  Elizabeth Rudy, PMAC
10:00am - 10:30am Exhibit Hall Break 
10:30am - 12noon Practice Professionalism: Creating Solid Foundations, Maintaining a Positive Reputation, and Measuring Success 
  Cindy Pezza, PMAC 
  Front desk and back office team members are the first lines of communication and have the ability to dramatically impact our patients’ first impression of a practice. Here we will explore the importance of mastering effective communication skills from initial encounter and beyond, assuring that every team member is representing the practice with the utmost professionalism.
12noon - 1:00pm  Lunch on Own
1:00pm - 2:30pm Front Office Workshop: Coding 
  Lawrence Santi, DPM 
1:00pm - 2:30pm  Assistants Workshop: Hands On Training Stations
  1. Grafts - Russell Caprioli, DPM  
  2. Topicals - Lauren Schwartz, DPM 
  3. Negative Wound Pressure Therapy - Michelle Handley, PMAC 
2:30pm - 3:30pm  Exhibit Hall Break 
3:30pm - 5:00pm  Triage Techniques and Thorough Evaluations: Improving Efficiency and Productivity 
  Cindy Pezza, PMAC 
  Telephone triage, patient evaluations, and quickly obtaining the facts that doctors need to treat efficiently and effectively.  This session will involve role- playing and education on specific conditions, symptoms and understanding the difference between urgent, non-urgent and emergent visits.  


Saturday, January 28, 2017

8:00am - 8:30am ASPMA Welcome and Recap 
8:30am - 9:15am HIPAA Compliance
  Gail M. Reese, JD
9:15am - 10:00am  The Assistant's Role in Risk Reduction 
  Barbara Bellione, Director of Risk Management, PICA, A ProAssurance Company
10:00am - 10:30am Exhibit Hall Break 
10:30am - 11:30am Common Pediatric Disorders
  Emilio Goez, DPM 
11:30am - 12noon  Pint Sized Patients: Handle with Care
  Cheryl Bailey, PMAC
12noon - 1:00pm  Lunch on Own
1:00pm - 2:30pm Front Office Workshop: Collections Etiquette
  Cindy Pezza, PMAC 
  When you go to the grocery store and pick up a loaf of bread, a gallon of milk and a dozen eggs, do you ask the clerk at the register to bill you? Of course not, why would you?  What patients don’t realize is that payment is due at the time of service and billing later isn’t always an option.  With increasing deductibles, more “patient responsibilities” and a multitude of non- covered services, staff’s role in collecting what is owed, is more important than ever.  Let’s explore ways to gently, but firmly request payment and past due balances from our patients and keep our practices in good financial health.
1:00pm - 2:30pm  Assistants Workshop: Hands On Training Stations
  1. Diabetic Shoes - Steven Gaynor, DPM  
  2. Casting - Elizabeth Rudy, PMAC
  3. Tape and Strapping - Michelle Handley, PMAC 
2:30pm - 3:30pm  Exhibit Hall Break 
3:30pm - 4:15pm  Preparing for the Patient Day 
  Cindy Pezza, PMAC 
  Preparing for the patient day can mean the difference between controlled chaos and mayhem!  Join us as we discuss tips for both front and back office that will allow us to stay a step ahead of our patients, and two ahead of the doctor!
4:15pm - 5:00pm  Effective Time Management Strategies (for your practice and your life) 
  Cindy Pezza, PMAC
  When it seems as if there aren’t enough hours in the day, how do we get it “all” done? Join us as we review strategies and methods proven to increase productivity and decrease stress at home and in the office.